Wednesday, April 25, 2007

Elvis said it best

In the film G.I. Blues, Elvis sang a song called "Didja Ever?" In it, he asked:

Didja ever have one of those days, boys?
Didja ever have one of those days
When nothing goes right
From morning to night?
Didja ever have one of those days?

Well, it looks like I'm having one of those days right now, Elv, ol' mate.

So far, essentially, today has cost me £531 (that's US$1,064 or Can$1,193 or €779 or Aus$1,276). Now that, my friends, is a whole hunk o' cheese.

First, I turned on my e-mail to see that Paypal, cunts that they are, in their infinite fucking wisdom, have decided to reimburse one of the people I sold some tattoo magazines to on eBay. Why? I don't know... I sent the mags to a confirmed address SIX WEEKS AGO, and she left me positive feedback, so I know the mags got to her. And now she's requested -- and been given -- a full refund. So I'm out of pocket to the tune of £19, and I no longer have the goods either. What the fuck?

Second, I get my Visa bill. Yes, the one I had paid in advance yesterday. And I see I've been charged £12 for missing a payment. A discussion with my Visa card provider ended in me discovering I will not get the £12 reimbursed, despite the fact the bill never came to me last month. It also ended with me advising the girl that, therefore, I would like to cancel my account, asking her why her company treated its customers like cunts (freezing my credit card because I missed a payment of £5 despite the fact that I pay it off in full every month), and telling her to fuck off when she gave me her shitty standard excuses.

Third, a job that I have lined up, which is proving to be a complete ball-ache: I've negotiated them taking a part of it back, but of course that means my fee gets reduced by £500.

Okay, so the last one is fair enough, I suppose...

... But if the proverbial fool and his money are easily parted, I guess I must be the prize fucking sucker right now.

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Blogger Red said...

While I empathize with you, I still think the girl on the phone didn't deserve being told to fuck off... it's not like it was her decision to freeze your account. She's just a little monkey in a call centre. But I know it's easy to take it out on those who are there to "help" (although that's the last thing they do, with their rehearsed scripts and impenetrable accents)...

25 April, 2007 12:06  
Blogger * (asterisk) said...

I know, and I almost feel bad about that, but I find it absolutely unacceptable to be treated this way by a company. I have given them absolutely no problems in the five years I've had that account. I will therefore remove my custom. End of. And if she wants to pass on my "fuck off" message to her bosses, she can be my guest.

"Help centres" are part of the problem, since they never can help and usually fuck things up even more.

25 April, 2007 12:30  
Anonymous Anonymous said...

I feel your frustration. We've cancelled accounts in the past for similar situations. Instead of making things easier, call centers piss off the customer while helping negotiate less money for the company. It's just bad business. However, where would the companies be if there were no call center? Fuckers.

Don't feel bad, there are many visa companies happy to take you as a customer.

word verification: vomyt

25 April, 2007 12:56  
Blogger Biddie said...

What a crappy day. It' sone of those days that just makes you want to crawl back under the covers. Well, that's how it is for me, anyway.
Ebay sucks. I have been ripped off a couple of times ( I only buy, not sell), and they have yet to refund my money. Still, I keep going back...
I hate call centres, too. They are seldom helpful, more often that not I can feel my blood pressure rise.
Here's to better days.

25 April, 2007 13:04  
Blogger Candy Minx said...

Ouch what a rotten set of events. How can that all occur on the same day? Is the visa account associated with your paypal account?

I think you should write a letter with photocopied records of your payments to a top dog at your bank/visa office.

Maybe a brisk half hour walk tonight after work will ease the stress?

(hee hee half hour fast walk...see Red I'm thinking about you)

25 April, 2007 13:06  
Blogger * (asterisk) said...

RefPo: I mean, seriously, what good do they do? By being unable to deviate from a committee-approved dialogue, they end up losing the company custom. It's real dumb.

Biddie: I'm hoping the day will get better. Fingers crossed. I've not been ripped off on eBay before, but I'm amazed that money can be reclaimed six weeks later. What is that all about?

25 April, 2007 13:06  
Blogger * (asterisk) said...

Candy: No, the Visa and Paypal are totally unconnected, thankfully! You know, I'd do all that letter writing, but I don't have the time. I have to work. An hour lost on this sort of thing would cost me more money in lost earnings than the money I'd (probably not) recoup from Visa.

A brisk walk is on the agenda this evening already, so that's all good!

25 April, 2007 13:08  
Blogger Milla said...

*A, you are very VERY much like Zorro on some things. Really. And I am very much like Red. Double really.

Sorry about the money, but money goes around and comesa round and sometimes, as much as we hate this, we lose some because of other people's fuck ups.

Have a break, have a nice Italian chocolate (not kitkats; they have salmonella).

25 April, 2007 14:01  
Blogger Judith said...

I worked in a call centre and more times out of ten Ive actually sided with the customer and done things 'illegally', One time a dj rang up the call centre and got me on the line live on air and I more or less told them the company charges / rates to the customers where a joke, I didnt last very long there.. But those scumsucking credit card companies are the bane of peoples lives and Im glad Im paying them back in dribs and drabs. As for that woman with the tattoo mags if you still have her addy I could post some 'stuff' (hurr hurr hurr) from here on your behalf for the hassle and upset she's caused.. There would never be any implication there but there would be satisfaction on your behalf! Tee hee

25 April, 2007 14:09  
Blogger Lee said...

I've felt many a pain in my day, but "ball-ache" is one I've missed out on. Sorry about all the trouble. Calling a call center is up there with root canal.

25 April, 2007 15:52  
Blogger * (asterisk) said...

Milla: It's true that money goes around and comes around, but I would have preferred to give stuff to friends, family, or charity than to give it away to some total cunt on eBay. The whole point of eBay is to make a bit of cash out of some old stuff you no longer want. If it was just to give stuff away for nothing, I owuld have chosen different recipients, y'know?

I have chosen a really bad day to swear off alcohol, that's for damn sure!

25 April, 2007 16:17  
Blogger * (asterisk) said...

Judith: Good for you. Fight the power from the inside. It's the only fucking way, man, i tell ya.

Lee: You know what? The last root canal I had was one of the best dental experiences I have ever had. So fucking smooth and gentle. He was a Harley Street specialist. I told my regular dentist how this other guy was über-fucking-gentle and how he gave me the best procedure ever. And you know, ever since she has been super-gentle with me! Anyways, give me a root canal any day instead of all this bollocks.

25 April, 2007 16:21  
Blogger martinobhoy said...

Know where you're coming from *. I've just been turned down for a loan to buy a car. I have a credit card with the company that turned me down and my credit card limit is £7,000 higher than the loan I wanted! How the fuck does that work? Obviously the call centre was absolutely useless.

Anyhoo get a bit of Elvis on to cheer you up.

"Ants coming dancing, carry off the bread. Dy'eva get one of those days when you should have stayed in bed?"

25 April, 2007 18:47  
Blogger lightupvirginmary said...

I love telling people to fuck off! Blame phone rage.
Ebay + Paypal= the worst customer service since British Gas

25 April, 2007 21:51  
Blogger The Anti Crapitalist said...

E-bay is a con trick. I've bought & sold quite a bit of stuff on there too and many of the auctions are a con. Users know that good old virtual e-bay take the word of anyone pissed off enough to mail them about something. They never verify & they never physically investigate complaints.

You'll find she probably buy's or sells more stuff than you. Its their only criteria.

I complained the other day about a fake auction where if the goods were not sold at the right price 30 secs before the auction for a particular company closed the same buyer always massively outbid you. I checked back through previous transactions and the stuff ended back up for sale the buyer who outbid never completed the transaction. I complained giving evidence and "bingo" I got offered a second chance purchase at the original price I had bid on several items. they know the system and are really milking it. Damn hippies. They need to grow up.

26 April, 2007 00:07  
Blogger Glamourpuss said...

I refuse to speak to the monkeys in the call centre - I always ask for a supervisor straight off. When they ask why, i tell them it's because I do not wish to hear the standard answers printed on the card in front of them. As I have that 'you really, really, don't want to mess with me' tone of voice from my teaching days, I generally get my way.


26 April, 2007 10:08  
Blogger * (asterisk) said...

Martino: They're all fucking wankers, aren't they? Nice comeback on the Elvis song. I love those old movie songs, especially "No Room to Rhumba in a Sportscar". Classic!

LUVM: I don't love telling phone people to fuck off, cos like they have my house details right in front of them, but sometimes I just gotta.

AC: Yeah, same with people selling pirate goods. I got royally fucked on some quite pricey DVDs recently. Cunts.

G/puss: Maybe I ought to try that next time. Thanks for the tip.

26 April, 2007 11:33  

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